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AC Terms and Conditions
AC Terms and Conditions AC Terms and Conditions


Access to and use of the website ("Website") is provided subject to these Terms & Conditions. "We" are Association for Coaching International, a company limited by guarantee and incorporated and registered in England with company number 06966900  whose registered office is at Golden Cross House, 8 Duncannon Street, London WC2N 4JF, England.

Please read Terms & Conditions carefully. Your use of any part of this Website constitutes your acceptance of these Terms & Conditions which takes effect on the date on which you first use this Website. If you do not agree with these Terms & Conditions, you should cease using this Website immediately.

We reserve the right to change these Terms & Conditions at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of this Website after changes are posted constitutes your acceptance of the amended Terms & Conditions.

We may also include additional rules and requirements for using parts of this Website. You are responsible for reviewing all information on this Website in relation to your particular use of this Website and complying with any applicable rules or requirements.

You are responsible for bringing these Website Terms to the attention of all persons accessing this Website through your Internet connection.

You must not interfere with another person's use of this Website or otherwise act in a way that negatively affects another person's use of this Website.

You are responsible for all access to this Website through your Internet connection, including checking the suitability of the contents of this Website by such users and (if applicable) restricting access to this Website by minors under your control.

You shall not use this Website in any way which in any respect:

  • is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;
  • is fraudulent, criminal or unlawful;
  • is inaccurate or out-of-date;
  • may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
  • impersonates any other person or body or misrepresents a relationship with any person or body;
  • may infringe or breach the copyright or any intellectual property rights or privacy or other rights of us or any third party;
  • may be contrary to our interests;
  • is contrary to any specific rule or requirement that we stipulate on this Website in relation to a particular part of this Website or this Website generally; or
  • involves your use, delivery or transmission of any viruses, unsolicited e-mails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which you submit to us or this Website for the purpose of use on this Website or for generally marketing (by any means and in any media) this Website or our services generally. You agree that you waive your moral rights to be identified as the author and we may modify your submission.

We do not undertake to monitor any comments made by users on this Website, but we reserve the right in our absolute discretion to omit, remove, suspend or edit any material, information or data that you or any user transmits, posts or sends to us or this Website.

The views and comments on contributions to this Website are those of the authors and do not necessarily reflect the views of us or any of our officers or employees. We will not be responsible or liable for any material, information or data supplied by you or other users to this Website.

You agree to comply at all times with any instructions for use of this Website which we make from time to time.

You shall fully and promptly indemnify us against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which we may suffer or incur as a result (direct or indirect) of any breach by you of any obligation on you under these Website Terms.

You must not interfere with another person's use of this Website or otherwise act in a way that negatively affects another person's use of this Website.



By submitting your application you are confirming that you:

  • You acknowledge that, dependent upon the laws of the country in which you join the Association and irrespective of the use of the term "member" in the documents produced by the Association, your status as a "member" does not necessarily confer any rights as a member by virtue of law and your rights are instead set out in the Association's Rules.
  • You agree with the aims of the Association.
  • You give permission for your name and contact details to be published as a register on the AC website for access by members of the public, and also can be used for AC internal marketing purposes.
  • You agree that the Association may pass on your details, held by the Association, to its business partners (with prior agreement) who the Association think may be of interest for the purpose of providing with information about promotions, events, seminars and other benefits, in addition to general marketing purposes.


Payment for Products & Services

All Credit Cards will be processed in either sterling or euro at the time of payment.  The Association is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.


Availability of This Website, Security and Accuracy

Whilst we endeavour to make this Website available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. We make no warranty that your access to this Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

Access to this Website may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of this Website for any reason. If we impose restrictions on you personally, you must not attempt to use this Website under any other name or user identity.

We do not warrant that this Website will be compatible with any or all hardware and software which you may use. Although we may put in place security measures for your protection, we shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of this Website or your obtaining any material from, or as a result of using, this Website. We shall also not be liable for the actions of third parties in breaching any security measures.

We may change or update this Website and anything described in it without notice to you.

Whilst we endeavour to ensure that information and materials on this Website (including without limitation details about our services) are correct, no warranty, express or implied, is given that they are complete, accurate or up-to-date and we do not accept any liability for any errors or omissions. If you place orders through or as a result of using this Website, you are responsible for ensuring that your orders contain all necessary and accurate information.

The contents of this Website are intended for convenience only. Nothing on this Website shall constitute advice specific to your circumstances or a recommendation. We do not suggest that any product or service mentioned on this Website is either available to you or complies with laws outside of England.

The purpose of the AC Member Directory is to support our members to share insights, ideas, knowledge and experiences with their peers and colleagues. The directory is not to be used for marketing and promotional purposes. 

Anyone found to be misusing or spamming people will receive a stern email from one of our team and may also be excluded from any forum. Persistent spammers will have their membership revoked, we make no apologies for this, our primary interest is to support our members and to protect their privacy, we take this very seriously. 

By engaging with the AC Member Directory, you agree that the AC does not take responsibility for the content or accuracy of information contained within it. If you notice anything inappropriate please notify our web administrator immediately

Supply of products or services on this Website

Our supply of our products and services referred to on this Website shall be governed by our terms and conditions applicable to the supply of those products and services. A copy of these terms are detailed below.

Any supplies of products or services by any third parties referred to on this Website shall be governed by those third parties' own terms and conditions applicable to the sale or supply of those products and services. We are not responsible for the acts or omissions of any third parties and it is your responsibility to deal directly with the third party from whom you buy products or services in the event of you having any claims or issues.

Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.



You shall fully and promptly indemnify and keep us indemnified against all liabilities, losses, damages, injuries, costs, expenses, fines, demands, claims and proceedings suffered or incurred by us arising (directly or indirectly) out of any claims or legal proceedings arising from your use of the Website or use of the Website through your password, which are brought or threatened against us by any person (other than due to our default or our breach of these Website Terms); or any breach of these Website Terms by you; except to the extent that this has resulted from our breach of these Website Terms.


Our liability to you

We accept liability for death or personal injury caused by our negligence, or for our fraudulent misrepresentation or for any liability that we cannot exclude or limit at law.

To the extent permitted by law and subject to the paragraph above, other than in respect of the services that we supply for a fee which are governed by our Terms and Conditions:

Our maximum liability (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability in use or delay in use of the Website or any material in it or accessible from it or from any action or decision taken as a result of using the Website or any such material shall be £10; and we shall not be liable (whether in contract, tort, negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Website or any material in it or accessible from it or from any action or decision taken as a result of using the Websites or any such material for any:

(a) indirect or consequential losses, damages, costs or expenses;

(b) loss of actual or anticipated profits;

(c) loss of contracts;

(d) loss of use of money;

(e) loss of anticipated savings;

(f) loss of revenue;

(g) loss of goodwill;

(h) loss of reputation;

(i) loss of business;

(j) loss of operation time;

(k) loss of opportunity; or

(l) loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or we had been advised of the possibility of you incurring such losses.

For the avoidance of doubt, (b) to (l) apply whether such losses are direct, indirect, consequential or otherwise.


Intellectual property rights

All intellectual property rights of any nature anywhere in the world (including all copyright, patents, trade marks, service marks, trade names, designs (including without limitation the "look and feel" and other visual or non-literal elements) whether registered or unregistered) in the Website, information and content and material on or accessible from the Website, any data collected by us and database operated by us and all the Website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) and Website methodologies shall remain our property (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property rights. All rights not expressly granted by us are reserved.

None of the material described in the paragraph above may be reproduced or redistributed without our prior written permission. You may, however, retrieve and display the content of the Website on a computer screen or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices in any electronic or hard copy of the material or the Website. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our permission.

No part of the Website or the material described in the first paragraph in this section may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission or as provided by law.

If you quote from the Website, you must do so fairly and give due accreditation to the author and us and reference to the Website.

Except to the extent that we expressly permit, you must not modify any material described in the first paragraph.

As between you and us, all rights (including goodwill) in the "Association for Coaching", name and logos are owned by us (or our licensors). Other service and company names mentioned on the Website are the trade marks or registered trade marks of their respective owners.


Third Party Websites and Pages and Content

This Website may contain links to other websites (for example, to those providing accredited courses or those who wish to advertise their products or services). Although we have sought to carefully select any website to which a link from this Website exists, we have no control over and accept no responsibility for the content of such linked websites. The links are provided "as is" with no warranty, express or implied, for the information provided within such websites.

In addition, this Website may contain advertising content provided by third parties. We have no control over and accept no responsibility for that content. Those adverts are the responsibility of the advertisers. We make no warranty, express or implied, for the information or content within those adverts.

You must not without our permission frame any of this Website onto your own or another person's website.


Use of User Names and Passwords

You may need to use a user name and password for your access to, or enabling you to access, restricted areas of this Website, in which case this section of the Website Terms applies to you.

You must at all times keep your user name and password strictly confidential and secure.

You must not disclose or allow others to have access to your user names or passwords without our prior permission, unless you are the authorised manager or the authorised employee acting on behalf of the authorised manager.

If you think you may have lost or allowed a third party to see or use your user names or passwords, you must inform is immediately.

You shall be responsible for all use of this Website made under your user names.

We may require that your user names or passwords are changed from time to time.


Refund / Cancellation Policy



  •  In the unlikely circumstance that an event is cancelled or postponed, a full refund will be given to you.
  •  If, for you any reason you are unable to attend the event for which you are booked and provide 7 full days’ notice, we will refund you and apply a £10 administration charge.



  • In the unlikely circumstance that a webinar series is cancelled or postponed, a full refund will be given to you.
  • In the unlikely circumstance that a webinar is cancelled or there are severe technical issues, a pro rata refund of the series price will be given to you.
  • Provided you cancel your booking within three days of the first webinar in a series taking place, you will be given a full refund, deducting £10 for admin charges.
  • We do not normally give refunds for non-attendance as recordings of the webinars are available.



Books and DVDs

  • May be returned within 14 days for exchange only. Returns are valid only for products that have not been used or damaged.
  • Products which are defective or damaged upon arrival may be returned immediately for exchange.
  • Refunds are only available when an equivalent replacement is unavailable and customer does not wish to exchange for another product.
  • Customers are responsible for all shipping charges on exchanges or refunds.
  • Orders will be dispatched within 1 to 4 working days

Digital Products (Audio, Video, E-Book downloads)

  • These products are not eligible for return or exchange.
  • Should your file be defective or damaged upon arrival please contact and we will arrange for a copy of the file to be resent.
  • Should you be dissatisfied with the quality, we would be happy to hear your feedback.


Privacy Policy and Data Protection

Your privacy is very important to you and us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only use your personal information in a way that is fair to you.

We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

Data that we collect

We may collect and use various information, including some or all of the following relating to you or people you represent: the names, genders, email addresses, postal addresses, telephone numbers, fax numbers, dates of birth, photographs, Website usernames, passwords, payment card details, references, education and qualifications, work history, preferences and opinions. We need some of that information in order to allow you to go ahead and subscribe to the Association for Coaching, to use the Web Service and to upload material onto the Website. We may also collect information from third parties in order to verify any data that you have supplied to us.

In addition, we may use that information to collect payment from you, to enable you to subsequently use parts of the Website, to detect any fraud or Website abuses, to send you information relevant to the Association, or the Website, in case there is any servicing required and in case we have any queries.

We may also use your email address that you initially submit to us to send you an email with information about the Association and to enable you to commence using the Web Service.

We may use your contact details to respond to you any queries you raise with us.

We may use your contact details to inform you about developments or changes with the Association or the Webservice (including without limitation updates to the Website Terms of Use).

We may email you with your password if you tell us that you have forgotten it.

We may also use your data to send you feedback forms to complete about us or other subscribers, and to contact you over any aspect of the Association, the Web Service or the Website (including, but without limitation, providing support, preventing or investigating prohibited activity, enforcing the Website Terms of Use and verifying information).

We may further collect (or allocate to you and you may change) a username and password to use restricted parts of the Website. We use that to enable you or anyone you represent or who represents you to access your restricted parts on the Website.

You must only submit to us, or the Website, information which is accurate and not misleading and you must keep it up to date and inform us of changes. By submitting data in respect of you and anyone else, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.

Other uses of your personal information

We may also send you other information about us, promotions, further events, our newsletters, anything relating to our business partners, or anything in which you show an interest. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please amend your AC communication preferences within your Member Profile. 

Third Parties and Links

We may pass some of the data about you and the people you represent to other users and post the data on the Website in the manner described in this Privacy Policy and on the Website. However, we shall not be responsible for any use or misuse of that data by any such third party.

We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with providing the administration for running the Website, to assist with the verification facility, to enable us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.

We may transfer our databases containing your personal information if we sell our business or part of it.

We may also disclose your details as described elsewhere in this Privacy Policy.

Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

The Website may contain advertising of third parties, dedicated pages operated by third parties and links to other Websites or frames of other Websites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other Websites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.


We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information.

We store your personal details on a secure server. We use firewalls on our servers. When you send your payment card details through the Website, we use encryption by using Secure Website Certificate technology. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

You are responsible for protecting against unauthorised access to your password and to your computer.


The Website uses cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Website and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognise your Internet Protocol address, saving you time while you are on, or want to enter, the Website. We only use cookies for your convenience in using the Website (for example to remember who you are when you want to amend your data without having to re-enter your username and password) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Website and may prevent us from providing the full range of facilities to you through the Website. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to or to find out about removing them from your browser, go to


Any material changes to the way in which we use your data will be described in future versions of this Privacy Policy. Each time you submit data to us, enter the Website, use the Web Service, or upload material onto the Website, you agree that the Privacy Policy current at that time shall apply to all information which we hold about you.


By submitting data to us and using the Website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy Policy and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.


If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Website Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

No partnership/agency

Nothing in these Website Terms shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.

No waiver

No waiver by either party of any default under these Website Terms shall operate or be construed as a waiver of any future defaults, whether of a like or different character. No granting of time or other forbearance or indulgence by us to you shall in any way release, discharge or otherwise affect your liability under these Website Terms.


If there is an inconsistency between any of the provisions of these Website Terms and the terms of any guidance issued by us, including, but not limited to, our Online Forum User Guide, the provisions of these Website Terms shall prevail.

English law and jurisdiction

These Website Terms shall be governed by and construed in accordance with English law. You submit to the jurisdiction of the English courts. You irrevocably agree that the English courts shall have exclusive jurisdiction over any claim or matter brought by you in relation to these Website Terms. We shall also have the right to bring a claim against you in the jurisdiction in which you are based and any other court of competent jurisdiction.


Contacting us

If you want to contact us for any reason, please contact us by e-mail at or by post at Golden Cross House, 8 Duncannon Street, London WC2N 4JF, England.