I am an Executive Coach, Mentor and Facilitator. For over 9 years I have been a senior faculty member at the Leadership Trust (www.leadershiptrust.co), one of the UK’s premier leadership development organisations. I have the ILM Level 7 Certificate in Executive Coaching and Mentoring. My career (managing and leading operational teams in Jobcentres, Benefit Processing and Contact Centres, to deliver front line services to unemployed people) focused on helping individuals and teams grow to achieve outstanding performance outcomes, against ever changing and demanding circumstances and timelines. It has shown me that it is through people that we achieve performance for the customers who really depend on us. This is about leadership not management: investing in and developing people and environments in which they can deliver their best is what I would, and should stand for and do.