|AC Complaints Policy|
AC Complaints Policy
The Association for Coaching views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the individual or organisation that has made the complaint.
The Association for Coaching is committed to maintaining professional standards. To this end the Complaints Procedure sets out to provide protection to the public and a mechanism for protecting the name of the Association for Coaching and the profession of Coaching.
1. Our policy is:
2. Definition of a Complaint
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of the Association for Coaching.
3. Where Complaints Come From
Complaints may come from either a Member and Client Member, specifically:
or Clients of a :
A complaint can be received verbally, by phone, by email or in writing.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with the Association for Coaching Complaints Review Panel and AC Complaints Committee.
Members are required to ensure that their clients know they adhere to complaints procedure. It is the responsibility of the: Coach, Trainee Coach, Coach Mentor/ Supervisor, Coaching Service Provider, and Coach Training Provider Sponsor and the Complainant to understand both the Global Code of Ethics for Coaches and Mentors and the Association for Coaching’s Complaints Procedure.
Association for Coaching Individual (Associate Member, Member),Organisational Member including Combined Member, Corporate Member, Third Sector Member or a named representative of an Organisational Member, Corporate member or Third Sector Member are required to understand and to ensure that any client who is unhappy about the service they have received is aware of and has access to the Association’s Complaints Procedure and Global Code of Ethics for Coaches and Mentors.
Further information about the process can be obtained by contacting firstname.lastname@example.org directly.
This policy is reviewed regularly and updated as