Association for Coaching Terms and Conditions

Association for Coaching Terms & Conditions

1. These terms and conditions

1.1 What is covered by the Association for Coaching (AC) terms and conditions

These are the Association for Coaching (AC) terms and conditions on which we provide membership, accreditation and related products and services available to you.

1.2 Why you should read these terms and conditions

Please read these Terms and Conditions carefully before applying to become an AC Member, applying for AC Accreditation or purchasing related products or services provided by the Association for Coaching.

In consideration of us accepting your application to become an AC Member and/or applying for AC Accreditation, you agree to be bound by these Terms.

These Terms incorporate our Privacy Policy & Cookie Notice and Website terms of use, which can be found at www.associationforcoaching.com.

2. Information about the Association for Coaching (AC) & how to contact us.

2.1 Association for Coaching registered address:

Association for Coaching International, Golden Cross House 8 Duncannon Street London WC2N 4JF, UK.

Registered Company: 06966900

2.2 How to contact us

You can contact us by phone +44 (0)333 006 2676 or by writing to us via email enquiries@associationforcoaching.com

3. Membership

3.1 Association for Coaching (AC) memberships

The AC provide a number of professional membership offerings which are as follows:

Introductory Associate Membership, for those that are in training and have been awarded gifted membership as part of their training provider’s AC membership package;
Associate Membership, for those with a general interest in coaching;
Member - MAC Membership, for those who deliver individual/group coaching in either private practice or in a workplace setting and have undertaken a minimum of 50 hours coach training plus 25 hours of coaching delivery;
Fellow – FAC Membership, for established coaches with a minimum of 15 years coaching experience, 3000+ coaching delivery hours and are contributing to the coaching profession;
Leader Coach Membership - for leaders at any level who apply a coaching mindset, or approach, within their role and have undertaken a minimum of 25 hours coaching delivery;
Coaching and Training Provider - OMAC Membership, for organizations providing services relating to Coaching/Coach Training;
Corporate - CMAC Membership, for professionals in an organization which has an interest in coaching for executive and staff development.

Members shall also benefit from other services such as membership benefits that are specified on the site as being available to the relevant class of member.

We reserve the right to amend the contents, benefits, pricing and entry criteria of these memberships at any time. The AC reserves the right to cancel your membership at any time.

3.2 Membership commencement date and expiry

Each Membership purchase is valid for a period of 12 calendar months. The membership period will start on the date of registration or agreed date for commencement of membership.

Membership will expire at the end of the 12 calendar month period. Renewal of membership will be required in order to maintain membership for the following year.

We will contact you via email or text message to inform you when your membership is due to renew.

4. Fees and payment

4.1 All payments

All payments made in relation to Membership, Accreditation, Services and Products are processed via PaySafe. They are an independent gateway partner and their terms and conditions should be consulted at https://www.paysafecard.com/fileadmin/Website/Dokumente/AGB/TC_CA_paysafecard_EN_01_2014.pdf.

All Credit Card payments will be processed in UK pound sterling at the time of payment.

By applying for membership and/or accreditation and/or services and/or products you agree to us passing your details, via a secure medium, to this third party in order to complete your application process.

We are not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies. Should any upgrade, cancellation or refund in relation to any of our Memberships be required for any reason or at any time, please email us at enquiries@associationforcoaching.com

4.2 Automatic payment renewal

Upon, initial registration for Associate, Member and Fellow membership offerings, payment will automatically be renewed each year, so that membership will continue without having to take any action. We will ensure that:

30 days before membership is due to expire, the AC will send an email as notification of the upcoming renewal payment
Payment for membership will automatically be collected 12 months after the last membership payment date, using the card details previously provided
Once payment has been collected, confirmation of membership and a link to an invoice receipt will be sent via email
If payment is unsuccessful by using the card details previously provided, we will make contact to advise when payment is due and how to make the payment.

Membership and automatic payments can be cancelled at any time by emailing: individual@associationforcoaching.com

5. Refunds and cancellation

5.1 Membership refund and cancellation

Membership is paid for on application and the renewal of membership is due annually.
Up to 6 months into a membership year a refund for 50% of membership fees are applicable as long as a valid business case is presented.
Post 6 months, no refund is applicable.
An admin fee of 20% of the original membership is applicable for any refund. · For further details please contact enquiries@associationforcoaching.com

5.2 Event refund and cancellation

In the unlikely circumstance that an event is cancelled or postponed, a full refund will be given to you.
If, for any reason you are unable to attend the event for which you are booked and provide 7 full days’ notice, we will refund you and apply an admin charge of 20% the original price paid.
For further details please contact enquiries@associationforcoaching.com

5.3 Digital Learning webinars refund and cancellation

In the unlikely circumstance that a webinar series is cancelled or postponed, a full refund will be given to you.
In the unlikely circumstance that a webinar within a series is cancelled or there are severe technical issues, a pro rata refund of the series price will be given to you.
Provided you cancel your booking within three days of the first webinar in a series taking place, we will refund you and apply an admin charge of 20% the original price paid.
We do not give refunds for non-attendance as recordings of the webinars are available.
For further details please contact digitallearningcoordinator@associationforcoaching.com

5.4 Books and DVDs refund and cancellation

May be returned within 14 days for exchange only. Returns are valid only for products that have not been used or damaged.
Products which are defective or damaged upon arrival may be returned immediately for exchange.
Refunds are only available when an equivalent replacement is unavailable, and customer does not wish to exchange for another product.
For further details please contact finance@associationforcoaching.com

5.5 Accreditation refund and cancellation

Accreditation is paid for on application and the renewal of accreditation is due every three years.
Accreditation status can be cancelled at any time and pro-rota refund will be issued.
An admin fee of 20% of the original accreditation fee is applicable for any refund.
For further details please contact enquiries@associationforcoaching.com

6. Accreditation

6.1 Accreditation entry and requirements

Association for Coaching (AC) Members and Non-members can apply for AC Accreditation. In all cases criteria need to be met for the relevant AC Accreditation Scheme and once application is deemed successful and accreditation status awarded, renewal of AC Accreditation will be required every 3 years.

Not for profit organizations are entitled to 10% off the purchase of new or renewal course accreditation. Note: this cannot be used in conjunction with the Multibuy discount or be applied to Add-on purchases. For further information, please contact provider@associationforcoaching.com.

We reserve the right to amend the pricing and entry criteria of our accreditations at any time. The AC reserves the right to cancel your accreditation at any time.

It is AC's position that accreditation is optional; however, some members pursue it beyond their coaching certifications for additional benefits.

6.2 Accreditation renewal

The AC Accreditation Renewal Policy outlines the process of Accreditation renewal for those that are:

AC Members and wish to not renew Membership however, would still like to renew Accreditation
Non-Members wanting to renew Accreditation as a Non-Member
Non-Members wanting to join as an AC Member
Non-Members wanting to join as an AC Member – part way through the Accreditation period

7. Membership and accreditation termination and refusal of entry to events and webinars

7.1 Why we may terminate membership and/ or accreditation and refuse entry to events and webinars

If you have not complied with our policies, have had complaints upheld against you with other professional bodies or institutes, or you are guilty of inappropriate conduct, or are acting in a way that detrimentally affects others, the AC reserves the right to terminate membership and/or accreditation and refuse entry to events and webinars.

7.2 Membership and/ or accreditation termination

We reserve the right to terminate your membership and/or accreditation at any time. We will provide written notice to confirm termination.

7.3 Entry to events and webinars

We reserve the right to refuse entry to events and webinars at any time.

8. Membership benefits

8.1 Varying membership benefit package

Membership benefit packages vary according to the category of Membership held. Subject always to these Terms, the details of our current Membership packages applicable from time to time, including all applicable Membership Benefits and grading are set out on our website:https://www.associationforcoaching.com/

8.2 Use of membership benefits

Use of any Membership Benefits are strictly limited to named members only.

8.3 Changes of membership benefits

We may change and/or withdraw any and all Membership Benefits that apply to your Membership at any time. We will provide you with 30 days’ notice prior to any changes.

9. Upgrades

9.1 Membership upgrades

Members may upgrade their current Membership package to an increased level of Membership package (if such a package exists at any time). Upgrade fees will be applicable. To upgrade membership please email enquiries@associationforcoaching.com.

9.2 Accreditation upgrades

Those holding accreditation may upgrade their current accreditation level to an increased level of accreditation providing the relevant criteria can be met and the application process is submitted. Upgrade fees will be applicable. To upgrade accreditation please email enquiries@associationforcoaching.com.

9.3 Downgrading membership and accreditation

You may downgrade your Membership package and/or accreditation level. Those wishing to do so must inform us by emailing enquiries@associationforcoaching.com. Refunds for downgrades will be calculated on a pro rata basis.

10. Data Protection

10.1 Collection and processing of data

By entering into these Terms you acknowledge that we will collect and process your personal data as necessary for our performance of these Terms on the basis set out in our Privacy Policy available on our website.

11. Changes to these terms and conditions

11.1 Updating terms and conditions

We may update these Terms at any time to reflect changes in or to:

(a) relevant laws or regulatory requirements;

(b) security, technical or operational issues;

(d) our organization;

If we update these Terms, we will post a revised version of the Terms, and a summary of our changes, on our Website. We may also e-mail you with information on those changes.