How do I ensure I receive emails from the AC?

To make sure that you always receive emails from the AC, please be sure that emails are not going into your junk folder. To do this, you need to whitelist DoNotReply@ConnectedCommunity.org and notifications@associationforcoaching.com.

If you continue to have trouble receiving emails after following the steps below for your email service provider, please check the following:

Due to the high volume of email generated from our community, some email service providers (ESPs) incorrectly identify the email as spam. Whitelisting lets your email service provider know that mail received from this address is from a trusted and secure source.

Follow the appropriate instructions below for the email service provider you are using to add us to your white list and to ensure that you receive our emails.

If you use your work email address (e.g., name@higherlogic.com), you'll need to work with your IT department or vendor. Please ask them to add the domain connectedcommunity.org to your organization's whitelist.

Outlook | Organization/Work Email:

1. Click on Settings
2. Select the Email tab
3. Select Junk Email
4. Click the + Add icon and add DoNotReply@ConnectedCommunity.org.
5. Repeat for notifications@associationforcoaching.com.
   
   

Yahoo!

New Subscribers: You will need to set up a filter to redirect community email into your inbox:

1. Open your mailbox and click on "Mail Options" (upper right hand corner).
2. Select Filters.
3. Click the "Add" link on the filters page.
4. Update the "From Header” rule with the following two pieces of information: "contains" and DoNotReply@ConnectedCommunity.org
5. Click the "Choose Folder" pull-down menu and select “Inbox”. Pick the "Add Filter" button.
6. Repeat for notifications@associationforcoaching.com.

Existing Subscribers: If our emails are ending up in your Yahoo! “Bulk Folder”, please open the email and click the "Not Spam" button. Next, check to see if DoNotReply@ConnectedCommunity.org or notifications@associationforcoaching.com is in your "Blocked Addresses" list. If you see DoNotReply@ConnectedCommunity.org or notifications@associationforcoaching.com on this list, select it and click the "Remove Block" button. Finally, please set up a filter as outlined above.

Gmail (Google)

New Subscribers: Please add DoNotReply@ConnectedCommunity.org and notifications@associationforcoaching.com to your Gmail contacts list. To add us to your contact list:

1. Click "Contacts" along the left side of any Gmail page.
2. Click "Add Contact".
3. Copy and paste DoNotReply@ConnectedCommunity.org into the primary email address dialog box.
4. Click "Save".
5. Repeat for notifications@associationforcoaching.com

Existing Subscribers: How to check if your community email is in the "Spam" folder:

1. Click “Spam” along the left side of any Gmail page.
2. If you see any community email listed among the messages in this folder, check the box next to our email.
3. Click the “Not Spam” button along the top.

Windows Live/Hotmail

New Subscribers: Please add DoNotReply@ConnectedCommunity.org and notifications@associationforcoaching.com to your Safe Senders list. To add us to your Safe Senders list:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk Email Protection" link (top of page).
3. Select the "Safe List" link (second from bottom).
4. Copy and paste DoNotReply@connectedcommunity.org into the dialog box titled "Type an address or domain".
5. Click the "Add" button next to the dialog box.
6. Repeat for notifications@associationforcoaching.com

Existing Subscribers:

If your community email is in your “Junk Email Folder”, open the email and click the "Not Junk" button. Next, check to see if our email address is in your "Blocked Senders" list. If you see DoNotReply@connectedcommunity.org or notifications@associationforcoaching.com on this list, select it and click the "Remove" button. Finally, if you have not done so, add this email address to your Safe Senders list as described above.