How People-First Thinking Created Coaching Culture & Success

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283: How Putting People First Built a Coaching Culture and Business Success with Charlotte Hurst

In this Episode

"We realized more and more over time that using coaching almost as the micro process would enable us to provide high performing people who could work with clients at scale and in a cost-effective way."

Host, Rosie Nice talks to Charlotte Hurst to reflect on her time leading Farsight Consulting and how a simple intention - to build a great place to work and deliver outstanding client outcomes - evolved into a deeply embedded coaching culture. Despite not starting with a grand design, the company expanded from a small tight-knit team into an organisation of more than 140 people, where coaching became the backbone of how quality, learning and growth were sustained.

Charlotte shares how giving everyone a coach who wasn’t their line manager created space for honest reflection, stronger ownership and real psychological safety. Rather than sitting on the sidelines, coaching became woven into recruitment, project delivery, feedback and career progression. Regular, structured conversations ensured that development kept pace with rapid scaling, while experienced coaches mentored new ones to create a powerful multiplier effect across the business.

From navigating hyper-growth to adapting through the pandemic, Charlotte explains why a coaching culture is never the end goal in itself. It’s the mechanism that enables people to thrive, supports consistent performance and results, and helps an organisation stay resilient when circumstances change. Listeners will come away with practical ideas for embedding coaching into the everyday rhythm of work and for aligning it with values, learning and long-term strategy.

You Will Learn

The significance of embedding coaching as a skill within the broader organizational framework.
The four principles Farsight Consulting maintained all through their growth
Recruitment strategies focused on potential and core capabilities rather than just experience.

Guest Bio

Charlotte Hurst was Managing Director of Farsight Consulting, a company specialising in digital and business transformation, from its early stages of growth until it was sold in 2024. With a background in business change and project management, she focused on growing the company, delivering high quality services to clients and making it a good place to work - through careful recruitment, skills development including an in-house Skills Academy, and a strong coaching culture.